SERVICE TERMS & CUSTOMER INFORMATION
Terms & Conditions
Please read these terms before using the website, requesting a consultation or making a payment. They explain appointment expectations, payment communication, responsible use and important limitations.
These Terms are drafted for the Santhosh Swamiji / Om Sri Amma Jyothishalayam website using the available business foundation information. Some operational and legal details remain unconfirmed; the relevant provisions are written cautiously and a publication checklist appears at the end.
1. Introduction and acceptance
These Terms & Conditions (“Terms”) govern your access to and use of the Santhosh Swamiji / Om Sri Amma Jyothishalayam website and your enquiries for consultations or related services. Please read them carefully before using the website, contacting the practice, booking an appointment or making a payment. By using the website or proceeding with a service request, you acknowledge that you have had an opportunity to read these Terms. If you do not agree, please discontinue use of the website and do not proceed with a booking. Nothing in these Terms removes any right or protection that applicable law does not permit the practice to exclude.
2. Who these Terms apply to
These Terms apply to website visitors, people making enquiries, customers booking consultations, and people communicating with the practice through phone, WhatsApp, email, video or in-person channels. The business is presented as Om Sri Amma Jyothishalayam, associated with Santhosh Swamiji. The complete legal form and registered identity of the operating entity have not been confirmed in the available business information. These Terms should not be read as a representation that the name is a company, partnership, trust or other registered legal entity unless that status is separately verified.
3. Website information and service descriptions
The website may describe traditional astrology, Vastu, Prashna Shastra, Kundali or horoscope analysis, yantras, lucky stones, pooja, homa and other related services. Descriptions are provided to help visitors understand the general nature of the offerings; they are not a promise that every service is available at every location, at all times or in every consultation format. Scope, eligibility, requirements, deliverables, appointment availability and any service-specific conditions should be confirmed directly before booking or paying. The practice may correct, clarify or update website information as services evolve, subject to applicable law and any confirmed booking terms.
4. Enquiries, appointment requests and confirmation
An enquiry or a request for a preferred date and time is not, by itself, a confirmed appointment. The practice may need to check availability, consultation mode, service suitability and other practical details before confirming. The documented service flow may include selecting a service and appointment time, providing customer details and relevant birth details, completing the applicable payment, and receiving confirmation. Customers should rely on the confirmation communicated by the practice through an agreed channel. If a confirmation message appears inconsistent or is not received, contact the practice before assuming that the appointment is booked.
5. Customer information and accuracy
You are responsible for providing information that is accurate to the best of your knowledge and for correcting material errors when you notice them. Depending on the requested service, the practice may ask for your name, mobile or WhatsApp number, email address, gender, date and place of birth, birth time if available, preferred consultation mode, preferred date and time, and a description of the concern you wish to discuss. Please provide only information reasonably relevant to the enquiry or consultation. Do not submit another person’s personal information unless you are authorised to do so and have any permission required by law. Our handling of personal information is described in the Privacy Policy.
6. Fees, payment and receipts
The applicable fee and payment requirements must be communicated or confirmed before you commit to a booking. The business foundation information states that full consultation payment is expected at the time of booking and identifies UPI, Google Pay, PhonePe and bank transfer as payment methods; the current availability of each method should be confirmed when booking. Service-wise prices, applicable taxes, receipt practices, payment settlement arrangements and any gateway provider details have not all been verified in the available information. Do not assume that a price, tax treatment or payment method applies unless it is expressly confirmed for your service. Never share your UPI PIN, banking password, one-time password or other authentication secret with anyone claiming to arrange a consultation.
7. Cancellations, rescheduling and refunds
Appointment changes, cancellations and refund requests are handled under the separately published Cancellation & Refund Policy and any specific conditions clearly communicated before payment. Please review that policy before booking and retain your payment and appointment confirmation. The precise cancellation window, refund eligibility, deductions if any, rescheduling limits and processing timelines must be clearly approved and disclosed by the practice before being relied upon. Nothing in these Terms is intended to create an undisclosed non-refundable charge or remove a consumer right available under applicable law. If the practice must cancel or materially change an appointment, contact the customer through an available agreed channel to explain the next steps, subject to applicable law and the approved policy.
8. Consultation formats and customer conduct
Consultations may be offered by phone, WhatsApp, video or in person, subject to availability and confirmation. For an online consultation, you are responsible for having a suitable device, a working connection and a reasonably private environment. You should join or respond at the confirmed time and notify the practice promptly if you expect to be delayed. All users must communicate respectfully, avoid harassment, threats, abusive conduct, impersonation, unlawful requests or attempts to disrupt the website or service. The practice may pause or decline communications where reasonably necessary to protect safety, privacy, staff or service operations, while respecting applicable legal obligations and any consumer rights.
9. Traditional and spiritual guidance; no guaranteed outcomes
Astrology, Vastu, Prashna Shastra, horoscope analysis and related offerings are traditional, cultural or spiritual consultation practices. Any views, interpretations or guidance are provided for personal consideration and are not a guarantee of a particular event, result or outcome. Results may vary with circumstances and individual interpretation. The practice does not promise that a consultation will resolve a relationship, marriage, career, business, financial, property or personal concern. You remain responsible for your decisions and should independently assess any guidance before acting on it. These services do not replace qualified medical, mental-health, legal, financial, engineering, architectural, investment or other professional advice. For decisions requiring a regulated or licensed professional, consult an appropriately qualified professional.
10. No emergency or professional advisory service
The website and consultation channels are not intended for emergencies or for time-critical professional advice. If you face an immediate threat to safety or a medical or mental-health emergency, contact the appropriate local emergency service or qualified professional. Do not delay seeking professional assistance because you are waiting for an astrology, Vastu or spiritual consultation. The practice should not be treated as your lawyer, chartered accountant, doctor, financial adviser, engineer or other regulated professional unless a separate, valid professional engagement expressly establishes that relationship.
11. Intellectual property and permitted use
Unless otherwise stated, website text, design elements, logos, graphics, photographs, page layouts and other materials made available through the website are owned by or used with permission by their respective rights holders. You may access and use the website for lawful personal information and service-enquiry purposes. You must not copy, republish, sell, distribute, modify or commercially exploit website content, or use the brand, name or materials in a way that implies endorsement, without the relevant permission or legal entitlement. Nothing in this section limits rights that arise under applicable law.
12. Website availability and security
The practice aims to provide useful website information but does not guarantee that the website, messaging channels or online features will be continuously available, uninterrupted, error-free or compatible with every device. Access may occasionally be affected by maintenance, network failures, third-party outages, security incidents or factors outside the practice’s reasonable control. You must not attempt unauthorised access, introduce malicious code, scrape or overload the website, interfere with security controls or use the website for unlawful purposes. Any limitation in this section applies only to the extent permitted by law and does not excuse obligations that cannot legally be excluded.
13. Third-party services and links
The website or consultation process may refer to third-party platforms such as messaging services, email providers, video-conferencing tools, payment applications or external websites. Those services may have their own terms, privacy notices, availability and security practices. The practice does not control all third-party systems and cannot guarantee their independent operation or content. Where you choose to use a third-party service, review its terms and privacy information and take care to send information only through channels you trust. A third-party link is provided for convenience and does not automatically imply endorsement of every statement or service on that destination.
14. Privacy and confidentiality
Personal and birth details, enquiry information, appointment records and consultation-related information should be handled in accordance with the Privacy Policy and applicable law. Please avoid sending unnecessary sensitive information through public or shared devices. Electronic communication may involve third-party platforms and internet transmission risks. The practice should restrict access to customer information to authorised persons who need it for legitimate service or administrative purposes and maintain safeguards appropriate to the systems actually used. Specific storage systems, retention periods, access permissions and technical security measures require operational confirmation and should not be assumed from this document alone.
15. Complaints and service concerns
If you have a question, concern or complaint about the website, an appointment, a payment or a service interaction, please contact the practice using the details on the Contact page and provide enough information to identify the matter, such as your appointment date or payment reference. Do not send passwords, PINs or one-time passwords. The practice should review complaints fairly and respond within a reasonable period, taking into account the nature and urgency of the issue. A formal grievance officer, designated escalation contact and guaranteed response timeline have not been confirmed in the available business information and must be added if required by applicable law.
16. Changes to these Terms
These Terms may be revised when the website, services, operating practices or applicable legal requirements change. The updated version should display its effective or last-updated date. Changes apply prospectively from the stated effective date, unless a different treatment is required or permitted by law. For an existing booking, any material change affecting the agreed service or payment terms should be communicated appropriately; a website update should not be treated as silently changing an already agreed material term where the law does not permit that result. Please review this page periodically before using the website or requesting a new service.
17. Suspension or refusal of access
Where reasonably necessary and permitted by law, the practice may restrict or suspend access to website features or decline a service request if there is suspected fraud, unlawful use, abuse, a material breach of these Terms, a safety concern or an operational reason that makes the service unavailable. Any decision affecting a confirmed booking or payment should be handled consistently with the applicable cancellation/refund policy and mandatory consumer protections. This section does not authorise arbitrary denial of statutory rights or the withholding of refunds that are legally due.
18. Responsibility and legal limitations
To the extent permitted by applicable law, you are responsible for your use of website information and for decisions you make based on a consultation. Nothing in these Terms excludes or restricts liability where exclusion or restriction is prohibited by law, including any non-waivable consumer rights or liability that cannot legally be limited. Any contractual limitation, allocation of risk or remedy relating to a particular paid service should be stated clearly before the customer agrees to that service and should be reviewed by a qualified Indian legal professional. These Terms are not intended to create a blanket waiver of legal rights.
19. Governing law and dispute resolution
These Terms and any dispute arising from them are intended to be interpreted subject to the laws of India, to the extent applicable. The appropriate courts, territorial jurisdiction, dispute-resolution procedure and any arbitration clause have not been confirmed. No exclusive jurisdiction or mandatory arbitration arrangement is asserted by this draft. Before publication, a qualified Indian legal professional should determine suitable wording based on the operating entity’s verified legal status, actual place of business, customer reach and applicable consumer-protection requirements. Nothing here prevents a consumer from approaching a forum or authority where such access is protected by law.
20. Severability and entire understanding
If any provision of these Terms is held unlawful or unenforceable, the remaining provisions should continue to operate to the extent legally possible. A failure to enforce a provision on one occasion does not automatically waive the right to enforce it later. These Terms should be read alongside the Privacy Policy, Cancellation & Refund Policy and Disclaimer. Where a service-specific term is expressly agreed with a customer, it should be read consistently with these website terms and applicable law. If there is a conflict, the legally controlling term and any mandatory statutory protection prevail.
21. Contact information
For enquiries about these Terms, appointments or services, use the Contact page. The business foundation document lists contact@santhoshswamiji.com and the phone number +91 91115 59947. Confirm that these remain the correct public-facing contacts before publication. The approved website may display other contact details; ensure that every policy page and the shared footer use one verified, consistent contact set.
22. Publication and legal-review checklist
Before publishing this page as binding terms, confirm the full legal name and legal form of the service provider; verified business and correspondence address; the official customer-support and grievance contact; current service catalogue and availability; exact fees and tax treatment where applicable; payment and receipt procedure; approved cancellation and refund conditions; any third-party payment, booking, messaging or video providers; and the intended governing-law and jurisdiction wording. Confirm the effective date and ensure the policy matches actual operations. Do not insert an unverified GST number, registration number, registered office, professional qualification or legal status. Have the completed page reviewed by a qualified Indian legal professional.